We offer flexible shipping options tailored to your location and order size, including standard and expedited delivery. Shipping costs are calculated at checkout or clearly presented in your quote, based on the weight and destination of your items.

We always aim to dispatch your order as soon as possible and keep you informed along the way. Delivery timeframes vary depending on the shipping method and location. If you have specific delivery requirements or need assistance, please contact us to discuss the best options for your project.

We accept returns within 7 days of purchase for items in their original condition and packaging, with all tags attached. Change-of-mind returns may be subject to a restocking fee of up to 20%, and return freight costs will be at the buyer’s expense.

Please note that made-to-order or custom products cannot be returned or exchanged unless faulty.

To start a return, please contact us via our enquiry form or email for approval and return instructions. Refunds will be processed once we receive and inspect the returned item.

This policy is in addition to your rights under the Australian Consumer Law, which guarantees remedies for faulty or misrepresented products.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets such as Apple Pay and Google Pay, through our secure Stripe payment gateway. PayPal is also available at checkout.

For quoted or made-to-order items, we offer payment by Electronic Funds Transfer (EFT) — details will be provided with your invoice.

All online transactions are processed securely and encrypted to protect your sensitive information.

Once your order has been shipped, you will receive an email with the tracking information. You can use the tracking number to track your order on the carrier’s website. If you have any questions or concerns about the tracking information, you can contact our customer support team.

You can reach our customer support team by email or by using the enquiry form on our website. We’re here to assist you with any questions or concerns and will respond as soon as possible during business hours.

We take your privacy seriously, and we ensure that your personal information is collected and used in accordance with our privacy policy. We collect only the necessary information such as name, address, email, and phone number to process your order. We do not share your personal information with any third-party entities. For more information, please refer to our privacy policy page on our website.